Shipping policy

Shipping Policy

Thanks for shopping with SOLV. Here's what to expect once you place an order.

Order processing. Orders are processed within 1–2 business days. Orders placed on weekends or holidays are processed the next business day. You'll receive a confirmation email with tracking once your order ships.

Shipping destinations. We currently ship within the United States only. We do not ship internationally at this time.

Shipping rates and estimates. Shipping costs are calculated at checkout based on weight and destination. Orders over $100 qualify for free standard shipping. Estimated delivery is 3–7 business days after processing for standard shipping, though transit times may vary by carrier and location.

Hazardous / restricted products. Certain SOLV products — including XERO and KEROS — are classified as hazardous or flammable materials and must ship by ground only. These items cannot be shipped by air or expedited air methods, and may be restricted to certain destinations. If a restriction affects your order, we'll notify you and, if we can't fulfill it, issue a full refund.

Tracking. A tracking number is included in your shipping confirmation email. If you haven't received tracking within 2 business days of your confirmation, contact us.

Lost or damaged in transit. If your order is lost or arrives damaged, contact us within 72 hours of the expected or actual delivery date with your order number and photos. We'll work with the carrier to resolve it and send a replacement or refund.

Address accuracy. Please double-check your shipping address at checkout. We aren't responsible for orders shipped to an incorrectly entered address, though we'll do our best to help reroute where possible.

Questions? Email contact@solvwash.com.